Vendor pays the transfer fees


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Description

  • February, 2024

As a Staff Product Designer on the Payments team, we noticed a critical user pain point: clients wanted vendors to cover transaction fees. This was especially true for faster, more costly delivery methods.

The challenge was to find a way for the vendor to pay the fee directly. We designed an intuitive solution with a simple cost breakdown that enabled us to acquire new clients and scale our product's capabilities. This feature not only made our product more competitive but also directly contributed to a significant increase in both the size of payables and revenue for Routable.

My Contributions

  • Together with the product manager, we explored where such a feature should exist. We had user flows for creating bulk payments. However, it was decided that this feature is a specific case and not something common. Another reason for building it only for a single payment user flow was that it mainly helps us sign new clients and retain existing ones who require this feature, thereby preventing churn. It was not a feature that directly drove the revenue.
  • Work on high-fidelity mockups / prototypes with several design reviews and iterations.
  • Trifecta (engineering, product & design) presentation of the planned sollution to the company leadership.